Refund Requests & Logic

Handle player refund requests and understand the process

PromptPay refunds: automatically approved

Eligible PromptPay refund requests are now auto-approved and processed automatically by Yarrow Pass. Admins do not need to manually approve a request or make the refund transfer.

Your event’s refund policy still determines eligibility. Auto-approval does not mean an instant bank transfer; normal refund processing times still apply.

The Refund Process is Automated

Yarrow Pass handles the entire refund process for you. When a player requests a refund by leaving an event, the system checks your event's refund policy and processes it automatically.

✅ You do not need to manually approve or send any refunds.

Setting Your Refund Policy

When you create an event, you can choose from three policies:

🔴 Strict

No refunds unless the event is cancelled.

🟡 Flexible

Set your own refund cutoff time - whatever works best for your business.

🟢 Generous

Refunds are allowed anytime before the event starts.

💡 This policy is clearly displayed to players before they book.